2004 outlook: IP telephony - not 'if' but 'when'
It's not 'if' but 'when' Australian organizations will tire of their trusty old PABXes and latch onto sexy new IP telephony according to the buzz around the convention rooms. And there's no doubt that stacked against goodies elsewhere on the information technology and telecommunication shopping list, IP telephony looks like a hot item.
It's just a pity for vendors of this stuff that many would-be customers remain wary of various hurdles and have scheduled the 'when' beyond 2004.