UK ISP to use remote-control software to access clients computers
UK ISP Vispa has announced the a new Remote Desktop Support System that will allow a Vispa Support Technician to directly access clients computers in order to solve problems quickly & efficiently.
VISPA can connect to clients systems, fix the problem, reboot the PC and automatically re-connect the Remote Desktop Console. They can also operate your PC in safe mode if necessary.
VISPA say they are able to record the entire Remote Desktop session and email a small AVI file which is useful for re-capping, should the problem recur in the future.
