UK ISP to use remote-control software to access clients computers

UK ISP Vispa has announced the a new Remote Desktop Support System that will allow a Vispa Support Technician to directly access clients computers in order to solve problems quickly & efficiently.

VISPA can connect to clients systems, fix the problem, reboot the PC and automatically re-connect the Remote Desktop Console. They can also operate your PC in safe mode if necessary.

VISPA say they are able to record the entire Remote Desktop session and email a small AVI file which is useful for re-capping, should the problem recur in the future.

Vispa will offer this service to all existing customers without any additional premiums. They will support any aspect of our services including any hardware configuration providing the hardware has been supplied by Vispa.L33tdawg: "VISPA can connect to clients systems, fix the problem, reboot the PC and automatically re-connect the Remote Desktop Console. They can also operate your PC in safe mode if necessary." Who in their right mind would let some lowly technician muck about with their systems whenever they feel like it?! Madness...