2019 Will Be The Year For Building Trust in Government IT, Says Federal CIO

The Trump administration’s tech leaders were on a mission last year to update the various policy documents that underpin the federal technology ecosystem. With 2018 gone and those policies either revamped or in progress, the administration is looking forward to the next big task: building trust.

“Last year you heard me talk a lot about updating policies. The reason we did that was to get rid of the barriers and unlock the ability for agencies to aggressively pursue” digital transformation, Federal Chief Information Officer Suzette Kent said Monday during a keynote at the ServiceNow Federal Summit.

“But at the same time while we’re doing that, we have to foster public trust and confidence in how we’re applying analytics, automation, natural language processing and artificial intelligence,” she said. “And over the next few months, we’re going to be very focused on how we use those automated technologies in the federal government.”