Yahoo's Mayer Calls Email Outage 'Unacceptable'
Marissa Mayer has apologized for last week's Yahoo Mail outage. But worse than the missing email may have been Yahoo's handling of it. Yahoo CEO Marissa Mayer offered an apology on Friday, Dec. 13, for an email outage that for some Yahoo Mail users had begun on Monday.
"This has been a very frustrating week for our users and we are very sorry," Mayer said in a post on her Tumblr blog.
The outage, which Yahoo was slow to respond to, did nothing to help Mayer's efforts to make the world again view the brand as thriving, relevant and modern. "Mayer has been talking up Yahoo Mail for months now, but the fact of the matter is that it's still terrible," Roger Kay, principal analyst with Endpoint Technologies, told eWEEK. "The changes so far under Mayer have mostly been cosmetic, but what Yahoo Mail really needs is a root canal."
