Xbox Live Bans User For Getting Hacked
After his Xbox Live account was stolen, Josh had to file a Better Business Bureau complaint in order to make MIcrosoft pay attention to him and restore his account access. After three months, he was delighted to log back in to his account, but surprised to learn that he had been banned for a "code of conduct violation." What did his account do to get banned? It was trying to steal other accounts. Imagine that.
A friend recommended I share my terrible experience with my Xbox live account getting hacked as you'd written some about the recent rash of hackings and Microsoft's lackluster response to the problem.
I've written a blog post on Cheapassgamer.com. But the gist of it is as follows. My account was stolen and migrated to Russia on October 25th, and 1200 points were spent. I reported it immediately to Microsoft, but nothing had happened for over 2 months. As such, in late December I filed a complaint with the Better Business Bureau, and finally got a call from an Exceptions Analyst with the Microsoft Corporate office in response to the complaint.
