Surface Pro 3's massive battery drain is a software problem, Microsoft says
Since May, a number of Surface Pro 3 owners have been dealing with surprisingly weak battery life for the two-year-old device. The problem hits some users so severely that their battery lasts only an hour or two after a full charge. Now, Microsoft says it thinks it can fix the issue.
When the problems first hit Surface Pro 3, users wondered if the cause was a faulty battery; many people reporting problems had devices with a Simplo brand battery installed. Faulty battery recalls also aren't uncommon in laptops and other devices. But Microsoft says that faulty hardware is not the problem.
"Based on our investigations we can confirm that it is not an issue with the battery cells," a Microsoft representative said on the company's support forums., as first noted in The Digital Lifestyle. "We believe this is something that can be addressed via software."
