Slow Telkom blames virus attack
Telkom has responded to a barrage of complaints about slow e-mail delivery by firmly blaming a recent e-mail virus attack.
Customers are up in arms about delays of up to four hours during the past two weeks, but Telkom says the explanation is simple. “Telkom provides a free virus scan service, but for every infected e-mail that's received, another e-mail has to be sent out notifying the sender and intended recipient,” says corporate communications senior manager Hans van de Groenendaal. “This generates an extremely high flow of e-mail, which has caused the delays.”
Van de Groenendaal says the e-mail virus attack has affected all Internet service providers that offer an e-mail scanning service, not Telkom alone. He says the recent virus attack has prompted Telkom to upgrade the mail storage configuration.
