The Rebirth of IP telephony
Enterprise IP telephony—love it or loathe it, it’s hard to ignore it. Much has been written about IP telephony, which involves the seamless integration of data and voice into a single communications environment to deliver advanced applications to end users—wherever they may be. This convergence enables businesses to reduce costs, consolidate and simplify networks, and deliver more informative customer service. In fact, the technology is fast maturing and many adopters are enjoying the benefits that it brings, beyond just saving money on international business call charges.
Telcos are also having a better feel for the needs of their customers and are beefing up their IP infrastructures to better deliver applications over the public Internet.
It is against this backdrop that Network Computing Asia and teledotcom commissioned a survey on the state of Enterprise IP telephony projects across Asia-Pacific. The survey was sent to MIS managers/CIOs/CTOs in enterprises and, as a separate group, senior business and technology managers in telecommunications service providers, thus offering the added advantage of cross-referencing the perspectives of enterprises and telcos. However, not all charts are reproduced here.
