PayPal exec gets personally involved in account dispute
PayPal has had its share of public black eyes but now has its eye on improving its reputation.
After ordering a violin smashed earlier this year and freezing an account designed to let people donate toys to underprivileged children, the payment processor appears to be trying to put a more human face on its corporate image.
The fresh feeling of good will came from David Marcus, PayPal's newly appointed president, and delivered to a frustrated customer who had tried for months to free $64,000 locked up in a PayPal account. It all started in May, when Andy McMillan, organizer of the Build conference, attempted to have minimum balance requirements removed from his account. The specifics of that effort can be read on McMillan's blog.
