Passport Database Outage: 'We Regret The Inconvenience'
Job interviews missed, work and wedding plans disrupted, children unable to fly home with their adoptive parents -- the consequences keep proliferating in the aftermath of a database outage that crippled the US State Department's process for issuing passports, visas, and other documents related to travel to the US.
As first reported last week, the Consolidated Consular Database (CCD) used by staff around the world to process applications for travel to the US has been experiencing severe performance problems, including outages, since Saturday, July 19. The performance of the system is apparently still impaired, making it difficult for consular staff to whittle down the backlog.
The State Department has published few updates since it originally acknowledged the issue -- except on its Facebook page.
