Microsoft's new/old Windows Phone update policy keeps customers in the dark
Microsoft has published a new Windows Phone update, build 8107, to resolve a problem where the soft keyboard sometimes disappears, leaving users no way to type anything on the phone. The bug can affect any handset on any carrier, so it should be rolled out to everyone as quickly as possible. Unfortunately, Microsoft isn't willing to say who will actually receive the update, or when.
During the troubled rollout of the NoDo update, the company published a useful guide to tell users how far through the approval and deployment process their particular combination of handset and carrier were, allowing them to have a good idea when each upgrade would be available. This added valuable transparency to a process that has been more complex than we would like—a result of carriers' ability to block the delivery of updates for any reason (or no reason at all).
