Apple's head of iPhone engineering out after 'Antennagate'
Many felt Apple botched its initial response to the problem when it told users to buy a case or hold the iPhone 4 without touching a small gap on the lower left side of the phone.
Patrick Kerley, senior digital strategist with Levick Strategic Communications, a Washington, DC-based crisis management firm, said Apple had been caught flat-footed by the mess, and gave the company only a "C" grade for how its handling of the problem.
Although not especially noted at the time, Papermaster was not on stage at Apple's July 16 press conference. Instead, Mansfield, the executive Apple said would assume Papermaster's responsibilities, joined Jobs and Tim Cook, the company's chief operating officer, to take questions from reporters.
