Apple refuses to return repaired iPhone to owner
Apple will not return a stolen iPhone to to the original owner after the thief took the phone in to get serviced due to the victim's failure to file a police report.
After getting her iPhone stolen, one reader relayed to Consumerist the tale of her failed attempts to try to get it back from AT&T and Apple. The crime happened on the subway in New York city, after which the victim promptly called the police who searched the area to no avail.
Several weeks later the victim received an email from Apple notifying her that someone had filed a request to replace her broken phone through Apple Care. Her email was linked to the serial number of the phone so she received all messages regarding service and warranty work. After hours spent on the phone with Apple and AT&T she was notified since a police report was never filed she doesn't have sufficient evidence to get her phone back.
