Apple ignores calls to fix 2011 MacBook Pro failures as problem grows
People familiar with Apple's internal repair network have informed AppleInsider that the company has no immediate plans to initiate a replacement program for early-2011 15-inch and 17-inch MacBook Pro models suffering from systematic crashes and graphics failures seemingly related to the laptops' discrete AMD-built GPUs.
While not yet pervasive, some lower-tier Apple employees are aware of the situation. One Hong Kong Apple Store Genius, for example, has taken to directing out-of-warranty customers to third-party repair companies in lieu of official orders on how to handle the problem. According to multiple customer reports, local representatives in the U.S. and other countries are handling the matter in much the same way.
Apple Authorized Service Providers are also seeing an influx of broken machines, sources say. In some cases, Apple has escalated AASP requests for further investigation up the chain and at least a handful of repair network managers have been informed of the issue.
