Apple customer satisfaction under threat
Apple is the leader in customer call satisfaction, according to a tech support report by consumer experience firm Vocalabs, but it has been getting worse at resolving problems and is rating lower on interactive voice response (IVR) satisfaction.
66 percent of Apple customers said they were satisfied with the customer service call they had, ahead of 51 percent for HP and 49 percent for Dell.
We imagine none of these “satisfied” customers were victims of the Antennagate scandal, which saw many iPhone 4 users unable to make calls because they were, against all common sense, holding their mobile phones.
