What Amazon Web Services security certification is doing for government
When Amazon Web Services (AWS) achieved protected-level certification earlier this year, which meant it could provide storage for highly sensitive government workloads out of its AWS Asia Pacific region in Sydney, the company's head of solution architecture Simon Elisha said it helped "unlock innovation" for the public sector.
"Government has always had access to servers, storage and database but they haven't had access to modern call centre technology, machine learning, artificial intelligence, or translation," Elisha said when he spoke to ZDNet during the AWS Public Sector Summit in Canberra this week.
Elisha said government is now more enthused about implementing these new technologies to improve the overall citizen experience. He said for instance a lot of agencies are interested in the ability to translate their online content into different languages, while others are looking to modernise their call centre experience for citizens.
