Singapore banks adopt voice biometrics for user authentication
Citi is launching voice biometric verification for customers in Singapore to help to cut user authentication time.
The bank has already implemented voice biometrics for consumer customers in Taiwan, with Singapore, Hong Kong and Australia to follow soon. The service will be available to all 12 of Citi’s consumer banking markets in Asia-Pacific by 2017.
Citi expects at least one million of its 15 million consumer banking customers in the Asia-Pacific region to use voice recognition technology for authentication in the next 12 months. The number of users is expected to grow to three million within three years.
