Microsoft's upgrade of operating system security may impact other software
As a vice-president at security software leader Symantec Corp., Matthew Moynahan applauds Microsoft Corp.'s effort to make its Windows operating system safer from attack.
But Moynahan is not so excited about the flood of help-desk calls almost certain to come when Microsoft releases a comprehensive security overhaul of Windows XP next month. His company's Norton antivirus software runs on about 100 million desktop computers.
To make the new Microsoft system work smoothly with Norton, customers will need to download a Norton update. The company is already bracing for the change, working with its customer support staff and making plans to increase phone support.
"We don't want consumers to panic," Moynahan said.
