Microsoft testing tech support forum staffed by 'independent experts'
Microsoft launched a pilot test program for an online tech-support forum that will be staffed by paid “independent experts.”
News of the pilot was first reported by Manan Kakkar, a Microsoft Most Valuable Professional (MVP) and blogger, who noted that the pilot is for a site currently known as “TechSupport Marketplace.”
TechSupport Marketplace is a new Microsoft site that will bring together “Customers who are having a problem and independent Experts with the skills and ability to troubleshoot and help resolve those problems. In return for helping Customers with their computer problems in a one on one manner, the Experts earn some money directly from the Customer they are helping,” according to an e-mail message about the program cited by Kakkar.
