Microsoft steps up attack on Google Docs
In a blog post on Monday, Barbara Gordon, who heads Microsoft's customer service and support, argued that her company's offerings beat Google's hands down.
"The launch of Office 2010 earlier this month reminded me just how much this makes us different," Gordon said. "When was the last time you called Google for help recovering a lost Google Doc? Were you even able to find a number? My guess is, no. Google simply does not provide that level of service."
Gordon went on to boast of Microsoft's various support avenues, including user-to-user support via online forums, support by phone and email, and deployment technologies for enterprises.
