Microsoft says IT Big Brother is watching you
MICROSOFT RELEASED details of a report published by the London School of Economics (LSE) which said technology to monitor products is being used to watch individuals too.
The study, sponsored by Microsoft and called The Future Role of Trust in Work, said that supply chain technology, meant for monitoring stock and deliveries, creates a command and control management culture that leads managers to misuse technology by too closely scrutinising worker performance.
That means employees deal with managers rather than customers and this damages productivity in the UK, according to the report.
The report's author, Dr Carsten Sorensen from the LSE, said British business needs new ways of managing people. "We cannot assume as white collar workers we have complete freedom," he said. "Bosses cannot manage as they have before by command and control". That's because there's too much information in a technology driven service economy, he said. "We need to trust people more".
