Microsoft blames human error for WGA glitch
Microsoft blamed human error for a problem that identified legitimate Windows users as pirates last week.
"Nothing more than human error started it all," Alex Kochis, senior product manager for Windows Genuine Advantage at Microsoft wrote on a company blog. New software was accidentally loaded onto the live servers running the system, he said. That ultimately caused the servers to decline activation and validation requests that were good, he wrote.
While Microsoft quickly noticed the problem and rolled back the changes within a half hour, the problem continued to affect the validation service, he said. The activation process was fixed in that time frame, he said.
