Intel is working on a permanent fix for a recent True Key bug
If you’ve been having problems with Intel’s password manager True Key then you’re not the only one. After users reported login issues in recent weeks, Intel Security has confirmed that a planned upgrade on one of its network components failed twice, affecting users’ access to the software.
“An upgrade of a network component failed, which necessitated a reversion to previous configuration, but was delayed by a second equipment problem,” an Intel spokesperson said. “This was the first outage of this magnitude, the True Key app normally operates with well above 99 percent uptime.”
A number of Digital Trends readers brought the outage to our attention when they were unable to login and in some cases had to uninstall and reinstall the app a couple of times to get it working again. Many expressed concerns over a password manager failing when it effectively holds the key to all of their online accounts.
