With increasing reliance on collaboration tools to improve information management in regulated industries -- such as financial services, healthcare and construction -- organizations must demand the highest levels of security from their external service providers in order to avoid data breaches and other incidents. Focusing on the physical data center that hosts the online collaboration service provider’s application isn’t enough.
When you become a service provider’s client, your proprietary information can be found not only in the hosted infrastructure, but also across multiple areas within the provider’s business. CRM applications, development environments, helpdesk applications, and other domains may move your information to users in multiple office locations. All of this sensitive information may be at risk without robust security management processes and procedures -- not only in the data center, but also within the service provider’s business.