How chatbots will help education
It’s an exciting time for innovations in ed tech, and chatbots are at the forefront. Mobile apps are still compelling and there are many use cases where an app can provide the richest experience. However, the downside is that you still need to download them, log in, keep them updated, and make sure they work well with your devices. When it comes to sheer speed and convenience, nothing can beat a chatbot.
So, what is a chatbot, anyway? In brief, it’s just software that allows for a conversational or messaging style interface that simulates a human interaction.
Most people use lots of messaging software for communicating with friends and colleagues already, such as SMS (texting), WeChat, SnapChat, WhatsApp, Kik, Telegram, Slack, and more. Chatbots allow us to use some of these messaging platforms for lots of tasks beyond just talking to a friend. For instance, now you can book a doctor’s appointment, shop for some jeans, call an Uber, or order a pizza using chatbots rather than logging into an app. Some chatbots have artificial intelligence and machine learning behind them, and others have a database of information and automated responses. Either way, chatbots allow you to get basic tasks done quickly and easily with a simple series of messages or commands.
